Learner Resources-SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour MSA Core units CHCDIV001 Work with

Core units CHCDIV001 Work with diverse people HLTAID011 Provide first aid HLTINF001 Comply with infection prevention and control policies and procedures HLTWHS002 Follow safe work practices for direct client care HLTWHS006 Manage personal stressors in the work environment Elective units CHCCOM005 Communicate and work in health or community services CHCLEG001 Work legally and ethically HLTAAP001 Recognise healthy body systems HLTAAP002 Confirm physical health status If you require RPL Kits with comprehensive benchmarking

Units of competency CPCCWHS1001 Prepare to work safely in the construction industry CPCCLDG3001 Licence to perform dogging CUAIND211 Develop and apply creative arts industry knowledge TLILIC0005 Licence to operate a boom-type elevating work platform (boom length 11 metres or more) CUASTA212 Assist with bump in and bump out of shows CUAWHS312 Apply work health and safety practices TLILIC0003 Licence to operate a forklift truck RIIWHS204E Work safely at heights CPCCWHS2001 Apply WHS requirements

Units of competency SITXCCS007 Enhance customer service experiences SITXCCS008 Develop and manage quality customer service practices SITXCOM005 Manage conflict If you require RPL Kits with comprehensive benchmarking

grief and trauma CHCDIS010 Provide person-centred services to people with disability with complex needs If you require RPL Kits with comprehensive benchmarking

Learner Resources-SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour MSA Core units CHCDIV001 Work withOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all